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Check what our clients say

Check what our clients say

A Wonderful Experience

Andrew Drummond was looking for help with his hearing. He came across Hearing Professionals in a Google listing and was pleasantly surprised by our website. He found it highly informative, with a strong focus on client needs. Andrew felt our story was well-presented and easy to understand. It was clear to him that our founder, Lys Allison, had extensive audiological experience and a long history in the field. Andrew says, “The company’s story was engaging and reassuring. It was obvious to me that care and supporting clients was their priority.”

Andrew came to Hearing Professionals for Micro-suctioning. He had previously undergone this procedure at another clinic. His experience was far from positive. “I felt I needed someone with more experience to address my needs. Someone I could share my issues with and who would listen to me. Also someone who was professional and had a good understanding of the ear. After exploring the Hearing Professionals website and reading many positive reviews for their clinics online, I called the 1300 number and made a booking.”

Andrew found himself at our Ivanhoe clinic within a few days. He was pleasantly surprised by the beautiful building he had just entered, and made to feel at home by the warm welcome of our receptionist. He was promptly seen by his audiologist, Dr Naz Ahmadi. His procedure was completed well within the time allocated for his appointment, but in no way did he feel rushed or hurried out the door. “Dr Ahmadi was lovely. She took the time to discuss my medical history with me, and answered my many questions. She really set my mind at ease. The procedure itself was as pleasant as possible, and instantly made a difference. It was a big relief after my previous experience. Dr Ahmadi provided such a great service and was so helpful. She even took the time to give me some useful information about additional ear care I could carry out at home, even though that meant it might be longer before my next visit! I really appreciated this. To me, it showed that my health was Dr Ahmadi’s highest priority, rather than trying to get me back to the clinic as soon as possible. Dr Ahmadi also had a great bedside manner and her knowledge of ear health was extensive. I would be more than happy to recommend this service to my family and friends. In no way did I feel pressured to buy anything I didn’t need, nor did I feel like they were suggesting I needed hearing aids. It was clear that they had my best interests at heart.”

Andrew thoroughly enjoyed his experience with us at Hearing Professionals and wanted to share his story with you. He also pointed out how pleased he was that we are an independent clinic and not owned by any one particular manufacturer. This was reassuring and gave him peace of mind, knowing he would not be pressured in any way.

Andrew Drummond
Eltham

I have been a client for Hearing Professionals, Burwood for several years now and highly recommend them for 5 very good reasons, ‘CARE, TRUST, RESPECT, INDEPENDENCE and EXPERTISE’.

1) They have a service culture rather than a sales culture. It’s about doing the right thing by the customer with Hearing Professionals.
2) They have the fairest and best hearing aid prices and are transparent with their pricing. As I have saved more than $3000 on a set of hearing aids by going through Hearing Professionals, I am more than happy to pay a modest service fee for annual hearing tests to support their business. This is the business model that other audiology clinics should be adopting. I really resent audiology business models where annual hearing tests are free, but they profiteer on the cost of the hearing aids.
3) You are treated with respect at Hearing Professional and not as a cash cow, which occurs in more sales-oriented audiology clinics.
4) They are an independent audiologist not aligned with a particular manufacturer. Some years ago, I compared their recommended hearing aid against an equivalent model from another independent audiologist. After testing both recommendations, I found that Hearing Professional’s recommendation for a particular model outperformed other audiologist’s recommendation. I therefore TRUST Hearing Professionals to always recommend the best possible hearing aids.
5) I needed to make a warranty claim on my hearing aids a month before it expired, and Hearing Professionals honored that claim without a fuss. You can’t go wrong if you choose hearing professionals to provide for your audiology needs.

Peter S
Burwood

Kathryn Slade FrankcomCassandra is so reassuring and even though I was nervous about getting a hearing aid at 40 years old, I had complete confidence in her recommendations. It is obvious she is extremely well qualified but also very caring. She made sure I had an MRI with an ENT just to make sure my hearing loss wasn’t caused by any other medical condition before I purchased the hearing aid.

I did a lot of research before deciding to go with Bayside Hearing Clinic (Hearing Professionals) because there are so many places in Brighton and ASIC released a report about sales commissions. It is not sales that drive Cassandra but her genuine passion to restore peoples’ hearing. It has really changed my life. I am not so slow to respond to conversations anymore because now I can hear properly my brain doesn’t take so long to process the information.”

Kathryn

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