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Opening Hours : Monday - Friday - 9am to 5pm (10 Victorian clinics)
  Contact : 1300 768 108

OHS Voucher Scheme Maintenance Contracts

hearing-aid-maintenance-servicingAfter purchasing your hearing aids through the OHS Voucher Scheme, we strongly recommend that clients take up the option of maintenance agreements.  While you will need to contribute a small annual fee, the government will effectively subsidise the majority of your costs of hearing aid batteries and servicing on your hearing aids

Benefits of maintenance agreements

Hearing aids are highly sophisticated and technical devices that require regular servicing in order to remain in good working order.  Similarly, buying batteries can become costly. Maintenance agreements are an optional agreement between you and Hearing Professionals where, for an annual fee, we will supply batteries and service and repair your hearing device for 12 months.

It is optional

It is not compulsory for you to enter into a maintenance agreement. If you choose not to, the full cost of batteries, servicing and repairs will be paid at your own expense and without any assistance from the government.

These costs can add up quickly and easily exceed the cost of the annual maintenance agreement fee. While the choice is yours, entering into a maintenance agreement is highly recommended.

How do I enter into a maintenance agreement?

If you are interested in entering into a maintenance agreement, please call us to discuss.  We will advise you of the costs related to your maintenance agreement. The payment of your maintenance agreement fee is generally made at your first follow-up appointment, and annually thereafter.

You can move to Hearing Professionals and this will not effect your maintenance agreement

If you want to change to Hearing Professionals, your maintenance and support contract will move with you.  You will not be required to start again and will only be due for renewal when your existing contract expires.

Special conditions for Gold or White (hearing specific) Department of Veterans Affairs’(DVA) card holders

If you hold a Gold or White (hearing specific) DVA card and have chosen a free to client device, you are exempt from paying the annual maintenance agreement fee. These charges are fully subsidised by DVA.

This exemption does not apply to Top-Up devices. If you have chosen a Top-Up device, you will be expected to contribute to the cost of your annual maintenance agreement. Discuss these costs with your hearing practitioner.